STORE POLICY
Processing Time
Most orders are processed within 3–5 business days.
Custom or made-to-order items may require additional time — please check product listings for details.
Shipping
Orders are shipped via trusted carriers such as USPS, UPS, or FedEx.
Once your package has been shipped, you’ll receive a tracking number.
We’re not responsible for delays, lost, or damaged packages once they’re in transit, but please contact us — we’ll do our best to assist.
Returns & Exchanges
We want you to love your purchase!
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Returns are accepted within 14 days of delivery.
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Items must be unused, in original packaging, and in resaleable condition.
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Custom or made-to-order items are final sale.
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Digital downloads and sale items are non-refundable.
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Buyers are responsible for return shipping costs.
To start a return, please email support@hellocraftymango.com with your order number and reason for return.
Refunds
Once your return is received and inspected, we’ll issue a refund to your original payment method within 5–7 business days.
Shipping costs are non-refundable.
Cancellations
If you need to cancel your order, please contact us within 24 hours of purchase. After that time, your order may already be in progress or shipped.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 3 days of delivery with photos, and we’ll make it right.
Handmade Items
Please note that handcrafted items may have slight variations — each piece is unique and made with care.
Contact
For any questions about your order, please reach out at:
support@hellocraftymango.com
www.hellocraftymango.com
Privacy & Safety
Privacy Policy
We respect your privacy and are committed to protecting your personal information.
Information We Collect
When you make a purchase, we collect details such as your name, email, shipping address, and payment information to process your order.
If you sign up for our email list, we’ll collect your email address to share shop updates, new releases, and special offers.
How We Use Your Information
Your information is used only to:
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Process and ship your orders
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Communicate with you about your order or inquiries
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Send updates or promotions (if you’ve opted in)
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Improve our products and website experience
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Information Sharing
We never sell or trade your personal information.
We may share limited information with trusted third parties only as needed — for example, payment processors, shipping carriers, and website hosting services — to complete your order.
Data Security
Your information is stored securely, and we take reasonable precautions to protect it. Payments are processed through secure third-party payment providers (like PayPal, Stripe, or Etsy Payments), so your payment details are never stored on our servers.
Your Rights
You may request to update or delete your personal data or unsubscribe from emails at any time.
Contact
If you have any questions about our privacy practices, please contact us at: support@hellocraftymango.com.